Terms and Conditions

Glamping

When you book glamping with us you have a 14 day cooling off period from the initial purchase. All we ask is that you contact us to inform us and we will give a full refund.

Glamping does not include VAT
Chase Outdoors acts for agent for Four Oaks Farm Limited in the provision of glamping.
All damages or missing items will be fully chargeable.
No smoking is permitted in bells tents.
Any images are for illustrative purposes only, actual accommodation may vary.

Delivery Timescales

All orders are processed on the following day (Monday to Friday). Any orders placed during the weekend will be processed on the Monday morning, similarly any orders placed on a bank holiday will be processed the following working day.

30 Day Refund

You have 30 days after you receive your items to place a returns request. In cases where the product is not faulty we require the customer to pay for returns postage. Upon receiving the item back at our store, we will then issue the refund. Any refunds requests can be sent through to our refund page.

Damaged Goods

Whilst shipping we ensure that all goods leave us in good condition however, if any damage is incurred on the way to you we will give you either a refund or a free replacement* if we are contacted within 72 hours of the order being delivered. In either case we require for the goods to be returned to us, initially the customer will pay postage back to our store and the postage will be refunded when the item arrives back to us.

*subject to stock availability

Prices & VAT

All prices are displayed in £’s sterling and include VAT

Availability

We aim to keep up to date stock records however, in cases in which an error was made we will contact the customer with details as to when the item will come into stock next. In the case in which either we cannot get the item back into stock or the customer decides that the wait is too long a full refund will be offered.

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.

 Business information

VAT No: 0173095307

Company Number 06289755

Chase Outdoors is a trading name for D S Vehicle Storage Ltd